Shipping policy
ONLINE SHIPPING POLICY
At Ostori, we take great care in delivering your products. Our team is equipped well to deliver your products in the safest & quickest possible channels.
1. Shipping details
- Shipping destination: As mentioned on the sites, kindly check with your zip codes before ordering a product.
- Product dispatched from: Indian Warehouse or directly from the source depending upon the lead time.
2. Delivery Timeline
- As mentioned against each item, while this might change for some unprecedented reasons, it will be updated for our valued customers.
- For make-to-order/customized orders, the delivery timeline will depend on the manufacturing and dispatch timeline and might exceed a period of more than a month for certain products.
3. Order value is inclusive of applicable taxes.
4. The delivery period is subject to factors beyond our control, including unexpected delays from our courier partners and transporters due to weather conditions and strikes or lockdown conditions at the delivery pin code.
5. Any change of delivery address can be accommodated only in case the order has not been shipped and the new address pin/zip code is in the serviceable zone. Please email our customer service team at contactus@ostori.com
7. Any cancellation of order(s) can be accommodated only in case the order has not been shipped. Please email our customer service team at contactus@ostori.com
8. You will be intimated about the order confirmation and delivery schedule of your order at your registered email address provided at the time of placing the order.
9. For any complaint regarding your order or products, be sure to intimate our call center team within 24 hours of delivery along with complaint details and images of the products.
10. Shipping of heavy and high-value products will attract applicable shipping charges (including shipping, customs, & insurance charges). Please speak to customer service for selecting products & getting a shipping quote.
For any further assistance please email our customer service team at contactus@ostori.com
Disclaimer: All policies are subject to change without prior notice. In case of any conflicts, the Terms & Conditions Policy would prevail.